If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
Returns to ATVImports.com are as easy!
Read the ATVImports.com Return Policy
The ATVImports.com return policy is simple. We accept all returns that meet the following conditions:
15-Day return period Please be sure your return reaches ATVImports.com within 15 days of the date it was delivered to you (as shown on delivery company's tracking system).
Original packaging in good condition Please note that all items will have to include all original packaging in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind) If ATVImports.com receives your return with damaged or missing the original packaging the item will be rejected.
Unused condition ATVImports.com is unable to accept returned items that have been installed, used or damaged.
Returns on electrical parts Like your local dealer, ATVImports.com is unable to accept returns on many electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items.
Closeout items ATVImports.com does not accept returns of items purchased on closeout.
Restocking fees In some cases restocking fees will apply. Please see Step Two below.
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ATVImports.com will credit you for 100% of the merchandise value (including sales tax for orders shipped within AL) on all aftermarket parts and accessories that meet our return conditions above. Returns on all OEM parts that meet our return conditions are subject to restocking fees of 20% of the merchandise.
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Why does ATVImports.com charge restocking fees on returned OEM parts? We return all OEM parts to the manufacturer and in doing so face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer. ATVImports.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.
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If you'd like to return an order for any other reason, please contact the ATVImports.com Customer Service Team for a Return Number or click here to login to view your order history and begin the online returns process. If you need to return an item because it was damaged during shipping or because of a mistake made by the manufacturer or ATVImports.com, please contact us and we will assist you.
We’ve made returns easy!